Playset FAQs - Do-It-Yourself

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Do you offer payment plans?

All purchases are required to be paid in full at the time of order. We accept all major credit cards.

When should I expect to receive my swing set after purchase?

Lead time on delivery is 3-6 weeks from order date. Please contact us on this site regarding your specific order, as lead times may vary during peak season and holidays.

How is my set delivered?

The delivery company will contact you to schedule a delivery date and time. Typical swing sets come in multiple bundles/boxes. Some larger packages may need to be opened and hand offloaded to the ground.

What tools will I need to complete assembly?

Tools needed:

  • Ratchet
  • 3/4" Socket
  • 1/2" Socket
  • Cordless Drill
  • Screwdriver #3 Phillips Head
  • Hammer

Do I need a professional installer?

Our swing sets feature pre-cut and pre-drilled wood components for easily do-it-yourself assembly. The speed of assembly will depend on the consumer’s experience and comfort level. We offer swing set installation services in selected areas if DIY is not your preferred option.

What ages are your play sets and accessories recommended for?

Our swing sets and accessories are intended for use by children ages 3 to 11 years.

I own a business. Can I purchase one of your play sets?

Our swing sets are designed for residential use only.

Am I responsible for making sure I can build a play set in my backyard?

Yes, the customer is responsible for complying with any Homeowner's Association regulations and restrictive covenants.

Site Preparation

How far away does my swing set need to be from other objects?

ASTM guidelines recommended a 6ft. safety perimeter around your play set as well as overhead.

What is the best material to put under a swing set?

We recommend putting rubber mats, wood chips, rubber mulch, pea gravel or sand under swing sets. What to put under a swing set.

How level does my ground need to be?

We recommend the ground to be level within 3 inches.

Materials / Warranty

What material are your roofs made with?

Our swing sets feature either a heavy-duty vinyl canopy or a durable wood roof depending on the model.

How long until I have to replace the vinyl canopy?

Vinyl canopy replacement will vary depending on how much sun and wind it gets exposed to. We recommend removing the vinyl canopy during the winter to extend the life of the product.

What is the warranty on your models?

Cedar swing sets:

  • 5-year limited warranty on cedar play set and wood components
  • 3-year warranty on hardware/accessories
  • 1-year warranty on ropes and vinyl canopies.

My swing set has some cracks in the wood. Can I get it replaced?

Small cracks or “checking” is naturally occurring in all types of wood species used outdoors and does not affect the strength or durability of the wood. However, if you have a particular component you have a question about, please fill out the form on this site.

What do I need to know about cedar?

Our imported cedar is prized as a natural repellant to fungus, pests and rot. Cedar is very durable and used for projects that need stronger, resistant material like decks, play sets, fences, interior/exterior trim and even used for building ships and homes. Learn more about cedar swing sets.

What is “Checking”?

Checking is considered small cracks along the growth ring wood. This occasionally happens during the harvesting and drying process and is considered purely aesthetic.

Do I need to stain my set?

All of our swing sets are factory stained, however, it’s a good idea to apply a fresh coat of stain periodically to maintain the rich color of the wood. Check out our blog on play set staining tips.

Does your lumber adhere to the sustainable forestry practices?

Yes, we only use lumber suppliers that adhere to strict quality and harvesting standards. Trees are planted or managed to ensure that the forests are continuously renewed.

Post Assembly

What do I do with defective parts?

Fill out the form on this website and we can send out any replacement parts that you need or reimburse for parts purchased locally with a copy of the sales receipt. You can also mail us the replacement part request along with a receipt.


1000 Ternes Drive
Monroe, Michigan 48162

Can the swings and accessories be changed out easily?

Yes, our swings, trapeze and other swing beam activities are connected using "quick clips" which allows for easy changes.

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