Playset FAQs - Professionally Installed

FAQ Filter


What is the standard lead time for installation?

Typical installation lead time is 6 to 8 weeks, but may vary during peak and promotional times.

Do I need to call to schedule my playset install?

No, a Backyard Products representative will contact you within 3-5 business days after purchase to review your order and schedule installation.

Am I responsible for making sure I can build a play set in my backyard?

Yes, the customer is responsible for complying with any Homeowner's Association regulations and restrictive covenants.

Do I need to be home for my playset installation?

A person at least 18 years of age will need to be present at the time of installation. You do not need to be home once the installation process has started, but you should be home at completion for a walk through and to sign the certificate of completion.

How long will installation take?

Installation time will range from 4-6 hours; depending on the swing set size. Time varies based upon weather, location, leveling and carry time at the build site.

Are your installers insured?

We require all of our installers to maintain appropriate liability, vehicle and workman's compensation insurance. In addition, all installers must pass a rigorous background check and complete our training program before becoming certified as a Backyard Products installer.

Is there an extra cost for installing accessories during the scheduled installation?


Can you tear down and haul away my old swing set?

Customers are responsible to remove their old swing set prior to the scheduled installation date. This is only required if the new swing set is to be built in the same location.

Should your installers receive a tip?

It is not a common practice to tip installers. Installers are already compensated to install your swing set.

Site Preparation

How far away does my swing set need to be from other objects?

ASTM guidelines recommended a 6ft. safety perimeter around your play set as well as overhead.

Will your installers adjust my swing set if it’s out of level more than 3 inches?

Unfortunately, we do not offer excavating, but we can level a swing set up to 3".

What is the best material to put under a swing set?

We recommend putting rubber mats, wood chips, rubber mulch, pea gravel or sand under swing sets. Learn more on what to put under a swing set.

Materials / Warranty

What is the warranty on your models?

Cedar swing sets:

  • 5-year limited warranty on cedar play set and wood components
  • 3-year warranty on hardware/accessories
  • 1-year warranty on ropes and vinyl canopies.

What material are your roofs made with?

Our swing sets feature either a heavy-duty vinyl canopy or a durable wood roof depending on the model.

How long until I have to replace the vinyl canopy?

Vinyl canopy replacement will vary depending on how much sun and wind it gets exposed to. We recommend removing the vinyl canopy during the winter to extend the life of the product.

What do I need to know about cedar?

Our imported cedar is prized as a natural repellant to fungus, pests and rot. Cedar is very durable and used for projects that need stronger, resistant material like decks, play sets, fences, interior/exterior trim and even used for building ships and homes. Learn more about cedar swing sets.

My set has some cracks in the wood. Can I get it replaced?

Small cracks or “checking” is naturally occurring in all types of wood species used outdoors and does not affect the strength or durability of the wood. However, if you have a particular piece you have a question about, leave us a message on this site.

What is “Checking”?

Checking is considered small cracks along the growth ring wood. This occasionally happens during the harvesting and drying process and is considered purely aesthetic.

Does your lumber adhere to sustainable forestry practices?

Yes, we only use lumber suppliers that adhere to strict quality and harvesting standards. Trees are planted or managed to ensure that the forests are continuously renewed.

Post Installation / Misc

You've already built my swing set; but I want more options now.

We offer a wide array of accessories for swing sets to meet your needs as your children develop. If for some reason you feel that an additional accessory or option is needed at a later date, please send us a message using this site and we'll be glad to quote you an installed price. Please remember, it's always more cost effective to order all your options during the initial purchase.

Do I need to stain my set?

All of our swing sets are factory stained, however, it’s a good idea to apply a fresh coat of stain periodically to maintain the rich color of the wood. Check out our blog on play set staining tips.

What if I need to cancel or add/delete an option from my order?

If you wish to cancel your order prior to installation, please fill out our returns/cancellations tab on the top of this site to begin the process.

What do I do with defective parts?

Fill out the form on this website and we can send out any replacement parts that you need or reimburse for parts purchased locally with a copy of the sales receipt. You can also mail us the replacement part request along with a receipt.


1000 Ternes Drive
Monroe, Michigan 48162

Can I receive a refund once installation is completed?

Purchase is non-refundable once installation has been completed. But, if you have an issue, we will make it right.

Can the swings and accessories be changed out easily?

Yes, our swings, trapeze bar and other swing beam activities are connected using "quick clips" which allows for easy changes.

What ages are your play sets and accessories recommended for?

Our swing sets and accessories are intended for use by children ages 3 to 11 years.

I own a business. Can I purchase one of your swing sets?

Our swing sets are designed for residential use only.

Do you offer payment plans?

All purchases are required to be paid in full at the time of order. We accept all major credit cards.

Need more help?

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