Playset FAQs - Professionally Installed

Typical installation lead time is 6 to 8 weeks, but may vary during peak and promotional times.

No, a Backyard Products representative will contact you within 3-5 business days after purchase to review your order and schedule installation.

Yes, the customer is responsible for complying with any Homeowner's Association regulations and restrictive covenants.

A person at least 18 years of age will need to be present at the time of installation. You do not need to be home once the installation process has started, but you should be home at completion for a walk through and to sign the certificate of completion.

Installation time will range from 4-6 hours; depending on the swing set size. Time varies based upon weather, location, leveling and carry time at the build site.

We require all of our installers to maintain appropriate liability, vehicle and workman's compensation insurance. In addition, all installers must pass a rigorous background check and complete our training program before becoming certified as a Backyard Products installer.

No.

Customers are responsible to remove their old swing set prior to the scheduled installation date. This is only required if the new swing set is to be built in the same location.

It is not a common practice to tip installers. Installers are already compensated to install your swing set.

ASTM guidelines recommended a 6ft. safety perimeter around your play set as well as overhead.

Unfortunately, we do not offer excavating, but we can level a swing set up to 3".

We recommend putting rubber mats, wood chips, rubber mulch, pea gravel or sand under swing sets. Learn more on what to put under a swing set.

Cedar swing sets:

• 5-year limited warranty on cedar play set and wood components
• 3-year warranty on hardware/accessories
• 1-year warranty on ropes and vinyl canopies.

Our swing sets feature either a heavy-duty vinyl canopy or a durable wood roof depending on the model.

Vinyl canopy replacement will vary depending on how much sun and wind it gets exposed to. We recommend removing the vinyl canopy during the winter to extend the life of the product.

Our imported cedar is prized as a natural repellant to fungus, pests and rot. Cedar is very durable and used for projects that need stronger, resistant material like decks, play sets, fences, interior/exterior trim and even used for building ships and homes. Learn more about cedar swing sets.

Small cracks or “checking” is naturally occurring in all types of wood species used outdoors and does not affect the strength or durability of the wood. However, if you have a particular piece you have a question about, leave us a message on this site.

Checking is considered small cracks along the growth ring wood. This occasionally happens during the harvesting and drying process and is considered purely aesthetic.

Yes, we only use lumber suppliers that adhere to strict quality and harvesting standards. Trees are planted or managed to ensure that the forests are continuously renewed.

We offer a wide array of accessories for swing sets to meet your needs as your children develop. If for some reason you feel that an additional accessory or option is needed at a later date, please send us a message using this site and we'll be glad to quote you an installed price. Please remember, it's always more cost effective to order all your options during the initial purchase.

All of our swing sets are factory stained, however, it’s a good idea to apply a fresh coat of stain periodically to maintain the rich color of the wood. Check out our blog on play set staining tips.

If you wish to cancel your order prior to installation, please fill out our returns/cancellations tab on the top of this site to begin the process.

Fill out the form on this website and we can send out any replacement parts that you need or reimburse for parts purchased locally with a copy of the sales receipt. You can also mail us the replacement part request along with a receipt.

Address:

1000 Ternes Drive
Monroe, Michigan 48162

Purchase is non-refundable once installation has been completed. But, if you have an issue, we will make it right.

Yes, our swings, trapeze bar and other swing beam activities are connected using "quick clips" which allows for easy changes.

Our swing sets and accessories are intended for use by children ages 3 to 11 years.

Our swing sets are designed for residential use only.

All purchases are required to be paid in full at the time of order. We accept all major credit cards.